FAQs

1. If the item you're wanting to personalize requires multiple photo's please submit the accurate amount of photos. IE if the item you are personalizing needs 2 photos please ONLY submit 2 photos.
2. When personalizing your order with photos, please be sure the photos are hi-resolution, have good day-time lighting, and not blurry. ***If you need a better break down of what photo you need to upload please see our Photo Quality FAQ.
3. When an item you are personalizing requires a photo and text, please be sure to fill out all appropriate text boxes for any names/dates/words.
4. If your photo quality is does not meet our standards (we only want the best treats for our customers) we will reach out via email to ask for a new photo. If we do not hear back from you in 1-3 business days we will produce your order as is and there will not be a refund. Please see Photo Quality FAQ if you're have doubts.
5. In most cases we won't send a proof, but when needed we will send you a proof. Please be monitoring your email to make sure we can complete your order for you.
6. If you uploaded the wrong photo, you have 1 hour from the time your order was placed to reach out via email with order number and additional information to get your order fixed.

Note: If you are questioning the photo you would like to use, or have any questions in general, please reach out via chat or contact@yesbirdie.com

1. Please be sure to fill out all necessary text boxes.
2. There are help tips you can hover over if you have any questions. (grey circle with an i in it to the right of "Personalize Your Treat*" text.
3. All red * are required fields you must fill out.
4. There are a few optional text boxes that you do not have to fill out. If you missed this box your item will be produced without the line of text. If you would like to fill out that line, you have 1 hour from the time your order was placed to reach out via email with order number and additional information to get your order fixed.

Please reach out via chat or contact@yesbirdie.com for any questions.

Should you have adhered to our photo directives, it is highly probable that your image meets the required standard.

1. Make sure the photo is taken in good lighting (outdoor daylight is best)
2. Try to take the photo at eye level with your pet
3. They don't need to be looking at the camera
4. Try to get a close up so we can see your pet's unique features
5. Make sure the photo is not blurry
6. Make sure no features (e.g. ears and tail!) are out of frame - we can't add them if they aren't in the original photo
7. Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team of experts checking over your photos as they are ordered for your peace of mind. If there are any problems we will reach out via email to you.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

*** If we've reached out with concerns, requesting a new photo for better quality artwork and you decide not to provide one, we won't be able to issue a refund and your item will be produced as is.  If you do not respond with in 1-3 business days, we will send your item to production as is. Please make sure you're satisfied with the photo you provide.

If you have any questions, please feel free to reach out to us via chat or at contact@yesbirdie.com.

If you would like to make changes to your item you have 1 hour from the time your order was placed to reach out via email with order number and additional information to get your order updated.

Please reach out via chat or contact@yesbirdie.com for any questions.

In most cases, the customization is standard fill in the blank so you will not get a proof. However in some cases if your item requires more than 3 photos, we will send you a proof.

Be sure to monitor your email you listed with your order. If we have any questions ourselves, we will reach out. If we have not heard back from you in 1-3 business days, your order will be produced as is and there will be no refunds.

Please know we will make your treat with the best quality we can!

Unfortunately, we cannot accommodate requests for supplementary accessories, different background colors, or additional elements for your item.

We cannot make significant modifications like opening a closed mouth or adding floppy ears.